Applicants have a right to request a review. It can be about any decision that affects their chance of getting a property through Newcastle Homes. This includes:

  • If they have not been been permitted to join Newcastle Homes.
  • If they have not been awarded band A, B or C.
  • If band A, B or C is removed.
  • If they believe an offer of a property is not suitable or reasonable.
  • If there are any restrictions placed on which properties they can bid on.
  • If they have been found to have no local connection.
  • Any property recommendations that are applied to their application.
How to request a review

If you disagree with a decision about your housing application, you will need to request a review. Review requests must be recieved within 21 days of the date of the decision. You should send your request, in writing, to the person who made the decision. Their contact details should be on your decision letter. Or you can send it to: 

Housing and Communities Directorate

Newcastle City Council

Benton Park Road

Newcastle, NE7 7LX

If you can't request a review yourself, we will accept a request from a third party. But, we need your consent to speak to them.

What happens next?

When we receive a request for a review we will:

  1. Write to you within five days to confirm that your request has been recieved.
  2. The Officer will be have the chance to reconsider their original decision.
  3. If their decision remains the same the review will go to a senior officer. This officer will not have been involved in the original decision. 
  4. If a Manager made the original decision, will be forwarded to at least two senior officers.
  5. Your review will then be dealt with within 21 days.

During the review we may ask you to provide additional information. This may mean that it takes us longer to make a decision about your review request.

Outcome of a review

After we have considered your review, we will send you a letter about our decision. The outcome of the review will either be that:

  • Your review is 'upheld'. This means we agree with some or all of the matters you raised. We will update your housing application.

  • Your review is 'not upheld'. This means we think our original decision is right. Your housing application will stay the same.

Further right of appeal

If you remain dissatisfied with the outcome of a review, there is the right to appeal to a Housing Appeals Panel. This is made up of local councillors.

Appeals to the Housing Appeals Panel will be considered at the discretion of the Director of Housing and Communities. An appeal is referred to a Housing Appeals Panel if you are able to show that there are unusual or exceptional circumstances. Or, if you raise points of principle or policy not covered by the existing scheme.

You must submit your appeal request in writing to the Director of Housing and Communities. You must do this within 21 days of the date of your review decision letter.  The Director will confirm the decision in writing. They will do so within 21 days of the appeal request.

If your appeal is allowed, you will be told about the panel meeting. You may attend with a representative. If the decision is not to allow a further appeal, you can send your concerns to the Local Government Ombudsman. The Director has the discretion to extend the time limit in exceptional circumstances.

How to Complain - Local Government and Social Care Ombudsman