You will find lots of information on this website which may answer any questions that you have about Newcastle Homes and your application.
If you are unable to find the answer to your question or would like to speak to someone about your application, you are welcome to contact us using the details below.
We do receive a lot of enquiries so it may take us a little while to respond but we will get back to you as quickly as we can. We apologise for any inconvenience that this may cause you.
If you need to provide us with information to support your application you can upload this directly to us by following the steps detailed on the How to Upload Documents page.
We are currently experiencing a high volume of enquiries. We are working through these as quickly as we can. To help us we ask that you only use one method of contact e.g., phone or email. We can only answer queries about applications for re-housing in Newcastle. If your enquiry is urgent, please contact us by telephoning 0191 278 8600. We apologise for any inconvenience that this may cause you.
Contact Us
Address Housing and Communities Directorate, Newcastle City Council, Benton Park Road, Newcastle, NE7 7LX
Phone 0191 278 7878
Contact our Housing Teams
You can contact our Housing Teams by phone or email. You can also call in to one of our housing office drop in sessions - please see below for our contact details and opening times.
Central Team
Contact us on:
- 0191 278 7878
- central@newcastle.gov.uk
Find us at:
Kenton Library, Hillsview Avenue, Kenton
- Tuesday 10.00am – 12.30pm
- Thursday 1.00 pm – 3.30pm
Fenham Library, Fenham Hall Drive, Fenham
- Friday 10:00am-12:00pm
East End Team
Contact us on:
- 0191 278 7878
- eastend@newcastle.gov.uk
Find us at:
East End Community Hub and Library, 83-85 Shields Road, Byker
- Monday 10.00am - 2.00pm
- Wednesday 10.00am - 1.45pm
Kenton Team
Contact us on:
- 0191 278 7878
- northkenton@newcastle.gov.uk
Find us at:
Kenton Library, Hillsview Avenue, Kenton
- Tuesday 10.00am – 12.30pm
- Thursday 1.00pm – 3.30pm
Outer West Team
Contact us on:
- 0191 278 7878
- outerwest@newcastle.gov.uk
Find us at:
West End Library, 6 Condercum Road, Benwell
- Monday 10.00am – 4.30pm
- Wednesday 10.00am – 2.00pm
- Friday 10.00am – 4.30pm
Outer West Library (temporary building), West Denton Way, West Denton
- Thursday 1.00pm – 3.00pm
Newburn Library, High Street, Newburn
- Wednesday 10.00am – 12 noon
Walker Team
Contact us on:
- 0191 278 7878
- walker@newcastle.gov.uk
Find us at:
Walker Activity Dome, Wharrier Street, Walker
- Tuesday 2.00pm – 4.00pm
East End Community Hub and Library, 83-85 Shields Road, Byker
- Monday 10.00am – 2.00pm
- Wednesday 10.00am – 2.00pm
West End Team
Contact us on:
- 0191 278 7878
- westend@newcastle.gov.uk
Find us at:
West End Library, 6 Condercum Road, Benwell
- Monday 10.00am – 4.30pm
- Wednesday 10.00am – 2.00pm
- Friday 10.00am – 4.30pm
West End Women and Girls Centre, 173 Elswick Road, Elswick
- Wednesday 9.30am – 11.10am
Out of Area Applications
If you currently live outside of Newcastle and need to contact us about your housing application please email:
newcastlehomesooa@newcastle.gov.uk
If you are a current tenant and would like to speak to your Housing Officer you can find out who this is by using the link below:
Review Requests
Review Requests
Applicants are entitled to request a review of any decision relating to their housing application. If you wish to request a review you will need to submit a written request within 21 days of the decision using the contact details below.
Complaints and Compliments
We aim to provide high-quality services for all customers and we try to get things right first time. We accept that things can sometimes go wrong, and we need to know when you are not happy with our services. When you tell us what you are not happy with, we can try to put things right.
We treat all complaints seriously and deal with complaints positively. By learning from complaints, we can identify service improvements going forward, and avoid repeating mistakes. This makes a better service for our customers in future.
A complaint is not the same as a request for a review. You would make a complaint if you are not satisfied with the service you have received or a member of staff. If you want to ask us to re-consider a decision about your housing application you will need to request a review.
Follow us on: 
- @NCLHomes OR our 
Facebook page: Newcastle Homes NE