You will find lots of information on this website which may answer any questions that you have about Newcastle Homes and your application.
If you are unable to find the answer to your question or would like to speak to someone about your application, you are welcome to contact us using the details below.
We do receive a lot of enquiries so it may take us a little while to respond but we will get back to you as quickly as we can. We apologise for any inconvenience that this may cause you.
If you need to provide us with information to support your application you can upload this directly to us by following the steps detailed on the How to Upload Documents page.
We are currently experiencing a high volume of enquiries. We are working through these as quickly as we can. To help us we ask that you only use one method of contact e.g., phone or email. We can only answer queries about applications for re-housing in Newcastle. If your enquiry is urgent, please contact us by telephoning 0191 278 8600. We apologise for any inconvenience that this may cause you.
Contact Us
Address Housing and Communities Directorate, Newcastle City Council, Benton Park Road, Newcastle, NE7 7LX
Phone 0191 278 8600
E-mail walker@newcastle.gov.uk (If you live in the Walker area of Newcastle)
eastend@newcastle.gov.uk (If you live in the East area of Newcastle)
westend@newcastle.gov.uk (If you live in the West area of Newcastle)
outerwest@newcastle.gov.uk (If you live in the Outer West area of Newcastle)
central@newcastle.gov.uk (If you live in the Central area of Newcastle)
northkenton@newcastle.gov.uk (If you live in the Kenton area of Newcastle)
newcastlehomesooa@newcastle.gov.uk (If you DO NOT live in Newcastle)
Review Requests
Review Requests
Applicants are entitled to request a review of any decision relating to their housing application. If you wish to request a review you will need to submit a written request within 21 days of the decision using the contact details below.
Complaints and Compliments
You are the best people to tell us how our services are performing and where we can improve.
Tell us we are doing well
To give a compliment about our staff or services, please complete the:
Make a complaint
A complaint is not the same as a request for a review. You would make a complaint if you are not satisfied with the service you have received or a member of staff. If you want to ask us to re-consider a decision about your housing application you will need to request a review.
For more information about how we handle complaints see:
Follow us on: 
- @NCLHomes OR our 
Facebook page: Newcastle Homes NE