You will find lots of information on this website which may answer any questions that you have about Newcastle Homes and your application.

If you are unable to find the answer to your question or would like to speak to someone about your application, you are welcome to contact us using the details below. 

We do receive a lot of enquiries so it may take us a little while to respond but we will get back to you as quickly as we can. We apologise for any inconvenience that this may cause you.

If you need to provide us with information to support your application you can upload this directly to us by following the steps detailed on the How to Upload Documents page.

 

We are currently experiencing a high volume of enquiries. We are working through these as quickly as we can. To help us we ask that you only use one method of contact e.g., phone or email. We can only answer queries about applications for re-housing in Newcastle. If your enquiry is urgent, please contact us by telephoning 0191 278 8600.  We apologise for any inconvenience that this may cause you.

 

Contact Us

Web                       www.newcastle.gov.uk

Address                 Housing and Communities Directorate, Newcastle City Council, Benton Park Road, Newcastle, NE7 7LX

Phone                    0191 278 7878

Contact our Housing Teams

You can contact our Housing Teams by phone or email.  You can also call in to one of our housing office drop in sessions - please see below for our contact details and opening times.  

Central Team

Contact us on:

Find us at:

Kenton Library, Hillsview Avenue, Kenton

  • Tuesday 10.00am – 12.30pm
  • Thursday 1.00 pm – 3.30pm

Fenham Library, Fenham Hall Drive, Fenham 

  • Friday 10:00am-12:00pm

East End Team

Contact us on:

Find us at:

East End Community Hub and Library, 83-85 Shields Road, Byker

  • Monday 10.00am - 2.00pm
  • Wednesday 10.00am - 2.00pm

Kenton Team

Contact us on:

Find us at:

Kenton Library, Hillsview Avenue, Kenton

  • Tuesday 10.00am – 12.30pm
  • Thursday 1.00pm – 3.30pm

Outer West Team 

Contact us on:

  • 0191 278 7878
  • outerwest@newcastle.gov.uk

Find us at:

West End Library, 6 Condercum Road, Benwell

  • Monday 10.00am – 4.30pm
  • Wednesday 10.00am – 2.00pm
  • Friday 10.00am – 4.30pm

Outer West Library (temporary building), West Denton Way, West Denton

  • Thursday 1.00pm – 3.00pm

Newburn Library, High Street, Newburn

  • Wednesday 10.00am – 12 noon

Walker Team

Contact us on:

Find us at:

Walker Activity Dome, Wharrier Street, Walker 

  • Tuesday 2.00pm – 4.00pm

East End Community Hub and Library, 83-85 Shields Road, Byker

  • Monday 10.00am – 2.00pm
  • Wednesday 10.00am – 2.00pm

West End Team

Contact us on:

Find us at:

West End Library, 6 Condercum Road, Benwell 

  • Monday 10.00am – 4.30pm
  • Wednesday 10.00am – 2.00pm
  • Friday 10.00am – 4.30pm

West End Women and Girls Centre, 173 Elswick Road, Elswick

  • Wednesday 9.30am – 11.10am

Out of Area Applications

If you currently live outside of Newcastle and need to contact us about your housing application please email:

 newcastlehomesooa@newcastle.gov.uk 

If you are a current tenant and would like to speak to your Housing Officer you can find out who this is by using the link below:

                              

Review Requests

Review Requests

Applicants are entitled to request a review of any decision relating to their housing application. If you wish to request a review you will need to submit a written request within 21 days of the decision using the contact details below.

Complaints and Compliments

You are the best people to tell us how our services are performing and where we can improve.

Tell us we are doing well

To give a compliment about our staff or services, please complete the:

Make a complaint

A complaint is not the same as a request for a review. You would make a complaint if you are not satisfied with the service you have received or a member of staff. If you want to ask us to re-consider a decision about your housing application you will need to request a review.

Make a complaint

For more information about how we handle complaints see:

Follow us on:  - @NCLHomes  OR  our Facebook page: Newcastle Homes NE