Resetting your memorable date or password


You will need to know your login reference to reset your password or memorable date. If you have forgotten your login details please go to the 'Forgotten login reference' page to request these by email. You will find step-by-step instructions about how to do this on the 'How to Request Your Login Reference' page.


If you forget your memorable date or password you can reset both of these by following the instructions below.


Step 1

Enter your login reference and click continue.


Step 2

Click on I have forgotten my memorable date or password and you will be taken to the next screen.


Step 3

Enter your login reference and email address. You will also need to provide two of the following:

  • Postcode
  • Date of birth
  • Surname 
  • National Insurance number


Step 4

Click on reset.


Step 5

 You will receive an email which contains a temporary memorable date and password. 


Step 5

Login using your login reference and the temporary memorable date and password contained in the email. Click continue.


Step 6

You will then be prompted to enter a new memorable date and password. Click on continue.

Do not not use the details provided in the email you have received.

The password muct contain:

  • 2x UPPER CASE letters
  • 2 x lower case letters
  • 2 x numbers
  • It must not contain any symbols or punctuation. 

Example password     PAssword12


If you require any help accessing your account or experience any problems please Contact Us and we will be able to assist you.