This page contains details on our accessibility statement, it also contains information on our onsite accessibility tools, these can help how you view our website.
Accessibility statement
This accessibility statement applies to www.newcastlehomes.org.uk
Newcastle Homes run this website.
We prepared this statement on 1 December 2022. It was last reviewed on 1 December 2022.
Compliance status
This website complies with web content accessibility guidelines (WCAG) version 2.1 AA standards.
Making our website accessible
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using only a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader
AbilityNet has advice on making your device easier to use if you have a disability.
Information in other formats
The information on this website is also available in other formats, such as:
- large print
- easy read
- audio recording
- braille
To request information in a different format:
We will consider your request and get back to you in 5 days.
PDFs and other documents
We know that documents can cause accessibility issues for some users.
We limit the use of PDFs and Word documents but some are essential to providing our services.
Any new documents we publish will meet accessibility standards.
We do not have to fix PDFs or other documents published before 23 September 2018.
But, we plan to either fix these or replace them with accessible webpages as soon as possible.
Viewing Documents
Some information on this site is in PDF format (Portable Document Format). To view these documents, you will need Adobe Acrobat Reader.
You can download Adobe Acrobat Reader by clicking on the image below.
(This link will open in a new window)
Maps
We use embedded maps on this site. We do not have to make these accessible so long as we provide essential information in an accessible way.
Live video
We do not plan to add captions to live video streams because:
Problems with this site
Problems with logging in or resetting a password
If you are unable to log into your account, please see our pages on:
If you still cannot access your account please contact us.
Reporting accessibility problems with this website
We update this website to make sure it is accessible to everyone.
We always looking to improve the accessibility of this website.
If you find any accessibility issues please contact us to report it. The contact details for this can be found here.
Make a complaint
We must make sure our website is accessible.
The rules for this are set out in the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
The Equality and Human Rights Commission (EHRC) enforce these rules.
To make a complaint about the accessibility of this site:
- Call us on 0191 278 8600.
- Email us: YHNComplaints@yhn.org.uk.
- Write to us: Customer Experience Team, Your Homes Newcastle, YHN House, Benton Park Road, Newcastle, NE7 7LX.
If you’re not happy with how we respond to your complaint:
Other accessibility information
Please contact Your Homes Newcastle to confirm if they:
- provide a text relay service for people who are deaf, hearing impaired or with a speech impediment
- have offices with audio induction loops
- can arrange a British Sign Language (BSL) interpreter (if contacted in advance)
You can find out how to contact YHN about this by clicking here.
How accessible this website is
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- Change colours, contrast levels and fonts
- Zoom in up to 300% without the text spilling off the screen
- Navigate most of the website using just a keyboard
- Navigate most of the website using speech recognition software
- Listen to most of the website using a screen reader
AbilityNet has advice on making your device easier to use if you have a disability.
- You can select the Accessibility option to change the font size to large or extra-large without the text spilling off the screen.
- WCAG success criterion 1.4.10: Reflow can be met by using the Mobile website view in the top navigation.
- Our website makes use of embedded maps in several locations. We are not required to make these accessible as long as essential information is always provided in an accessible format like an address.
Compliance status
This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Preparation of this accessibility statement
This statement was prepared on 1 December 2022. It was last reviewed on 1 December 2022.
Change size of text
It is possible to resize the text on this website by using the 'normal text size', 'Large text size' and 'Extra large text size' buttons below.
Language translation
There are lots of options available for you to translate pages on our website into other languages: